Career Options
The potential opportunities for those who successfully complete classes or degree programs that prepare them for careers in computer and information support services are numerous. They include help desk technician, technical support specialist and computer programmer.
The potential opportunities for those who successfully complete classes or degree programs that prepare them for careers in computer and information support services are numerous. They include help desk technician, technical support specialist and computer programmer.
Help Desk Technician
According to the U.S. Bureau of Labor Statistics (BLS), help desk technicians assist a company's customers with problems they are having with the computer hardware or software (www.bls.gov). This assistance is typically provided over the phone or via e-mail. The BLS also notes that many people begin their careers in computer support by working as a help desk technician.
Technical Support Specialist
Technical support specialists provide computer support services within a business or organization, according to the BLS. A technical support specialist responds to reports of employee problems with computer hardware and software, trains employees in the use of office technology and may even compose manuals and other training materials for the organization.
Computer Programmer
The BLS states that employees of computer companies or within IT departments can advance rapidly into positions that offer more responsibility and higher pay. Individuals who excel in support positions may eventually become computer programmers. According to the BLS, programmers translate the directions provided by software and systems engineers into instructions that can be understood by a computer. A programmer may also maintain existing programs by making appropriate repairs and updates.
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